The PARTNERSHIP . . . . .

  Program Description . . .

  Title . . . Conflict Management

. . . . creating an environment that works for everyone

Purpose . . . Provides an understanding that within any dynamic organization, conflict and/or disagreement cannot be avoided.  The focus of this program is to help ensure that the outcomes of conflict are productive rather than destructive.  Confronting conflict in others and ourselves can lead to new levels of self-discovery.  Managing conflict wisely can lead to enhanced mutual trust, improved teamwork and greater levels of productivity.

Duration . . . One Day

Target Audience . . . All employees

Agenda/Outline . . .

A Framework for Conflict

Aspects of Conflict

Positions and Interests

Establishing Outcomes

Conflict Modes

Desired Outcomes . . .

Practical skills in helping individuals develop the courage to change the way things have been done

Applied techniques for analyzing, confronting and dealing with situations involving disagreement and conflict

Developing methods and approaches that potentially lead to ‘Win-Win’ solutions

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