The PARTNERSHIP . . . . . Program Description . . . Title . . . Managerial Skills |
. . . . creating an environment that works for everyone |
Purpose . . . Provides a focus on helping managers/supervisors understand what information needs to be shared with their employees. Employee expectations tend to follow a certain pattern based on individual needs. Effective communicators share information to satisfy personal needs and in turn, help create a working environment, which fosters involvement from everyone. Duration . . . One Day Target Audience . . . Newly appointed managers and supervisors |
Agenda/Outline . . . |
Importance of information sharing |
Manager/Supervisor requirements |
Covering job responsibilities |
Providing personal performance feedback |
Paying attention to individual's needs and concerns |
Listening |
Desired Outcomes . . . |
Skills in providing information and having open two-way communication |
Applied techniques for giving assignments, feedback and recognition |
Listening skills developed by using real-time video and narrative feedback |
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